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BBB advises travelers on new fees as airlines contend with rising fuel prices

7/24/2008

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Home prices and the Dow Jones Industrial Average are falling while mortgage foreclosures, gas prices, unemployment and inflation are all on the rise.

Airlines and consumers are both feeling the pain at the pump. Jet fuel prices have risen 83.6 percent in the last year, according to the International Air Transport Association. In addition to cutting back on staff, many airlines are passing costs on to consumers by charging travelers additional fees for previously free features and services or instituting new policies on travel.

Yet Americans are still taking vacations. Over 25 million Americans will travel abroad this summer, a 2.6 percent increase over last year, according to AAA’s summer forecast for foreign travel.

“It’s a supply and demand issue,” said Norman Wright, President/CEO of your BBB serving Northwest Florida. “Americans want their vacations, and airlines must contend with rising fuel costs. Airlines are looking for creative ways to stay aloft and in most cases that means more fees and restrictions for travelers.”

Clearly, travelers are in for changes at the airport and your BBB offers a heads-up on what travelers can expect when flying this summer.

Luggage fees

United Airlines now charges customers $15 for the first checked bag and $25 for a second checked bag. Fees for special handling or overweight bags also increased. United estimates the baggage fees will generate an additional $250 million in revenue.

American Airlines was already charging customers $25 for a second checked bag and, effective June 15, began charging customers $15 for the first checked bag. Continental Airlines now charges $25 each way if a customer wants to check a second bag. US Airways recently began charging $15 per checked bag.

Most airlines do not charge baggage fees for international travel; however, before travelling domestically or internationally, check the airline’s policy for details before heading to the airport.

No free lunch or drinks

Some airlines are now charging for all beverages and food. US Airways stopped serving free snacks and in August will begin charging travelers $2 each for non-alcoholic beverages, including juice, soda and bottled water.

Minimum stays

Effective October, United Airlines will require minimum stays for domestic flights. Most travel will require a 2-3 night or weekend stay at the destination. The policy varies according to destination, ticket price and length of flight so check United’s Web site for more details.

Flying with Fido

Travelers with pets can also expect to pay more. Effective in August, United will charge $125 for pets to ride in the cabin – up from $85 earlier this year. Pets traveling in United’s cargo hold will cost $500 roundtrip. American, Delta, Continental and US Airways all currently charge $100 for pets to ride in the cabin.

Frequent flyer rewards…for a fee

Delta recently announced plans to add a fuel surcharge of up to $50 for booking frequent-flier tickets under its awards program on tickets booked on or after August 15. American Airlines has begun charging $5 to book frequent-flier tickets and US Airways will charge up to a $50 processing fee for frequent-flier tickets booked on or after August 6.

For additional information and trustworthy advice from BBB on how to keep from getting burned during summer travel, start with bbb.org.

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