For more than 30 years, BBB AUTO LINE has helped consumers resolve “lemon law” complaints simply, and without the cost of hiring a lawyer. Our dispute resolution program covers car warranty issues against participating manufacturers, and we have helped more than 2 million consumers in that time. Last year alone, BBB AUTO LINE consumers received re-purchase, replacement and reimbursement awards totally more than $41 million, while saving automakers millions in legal fees – a “win-win” situation.
Know your lemon law – Every state has a lemon law, which makes automakers responsible for vehicles that fail to meet performance and safety standards, regardless of the warranty. You can get details on state laws here, but make sure you keep all documentation on your vehicle, its history, repair orders, etc., take notes when you talk to your dealer or repair shop, and keep track of how many days your vehicle is out of commission.
Is my car included? – Most automakers agree to participate in BBB AUTO LINE to resolve their consumer complaints quickly and efficiently. And we’ve made it easy for you to check and see if your car, truck, van or SUV is included. If you are looking for a new vehicle, check this list and see if your top choices are covered. These manufacturers stand behind their vehicles and are committed to working with consumers fairly. They deserve your business.
File your complaint – At BBB AUTO LINE, we strive to make resolving your lemon law complaint as simple as possible. Our role is to open communication between you and your manufacturer and to assist in the speedy resolution of your auto warranty or lemon law dispute. We will guide you each step of the way: through collecting documentation, negotiating a possible settlement and navigating the arbitration process.