Pre-purchase and post-purchase, it is critical to understand consumer rights in case issues arise. For the third tip of National Consumer Protection Week
- or NCPW - Better Business Bureau serving Alaska, Oregon and Western Washington reminds consumers to be aware of the applicable rules and regulations.
Understand consumer rights. Education is the best defense against fraud and deception.
Pre-purchase: Before buying, do research on bbb.org. Beware of companies that refuse to share basic business details. Carefully read all of the fine print on warranties and service contracts. Before shopping by mail or phone, read the rules from the Federal Trade Commission at ftc.gov.
For more tips, check usa.gov.
Post-purchase: After buying, keep all receipts and contract information in case there is a problem down the road. If transactions need to be cancelled, review the FTC's Cooling-Off Rule to see which purchases may be protected. If products are misrepresented or never arrive, there may be legal recourse; read The Fair Credit Billing Act.
Find more tips at usa.gov.
Complaints: Need to report problems? Visit bbb.org or ftccomplaintassistant.gov.